Shipping & Returns
Orders are shipped from Spain, from Monday to Friday, usually within 48 hours from time of purchase. Note that preparation and shipment may vary during holidays.
You will receive an email receipt after your purchase. You will receive a second email as soon as your order has been shipped, this email will also include your tracking number.
Shipping Cost and Estimated Delivery Times
France, Italy, Germany, Andorra — 13€ / Normally takes 3 to 4 days.
Portugal — 10€ / Normally takes 2 to 4 days.
Rest of Europe — 15€ / Normally takes 2 to 4 days depending on the country.
USA, Canada — 27€ / Normally takes 2 to 5 days, depending on the country.
Rest of the World — 27€ / Normally takes 2 to 5 days, depending on the country.
Spain — 5€ / Normally takes 1 to 3 days.
Islas Baleares, Ceuta, Melilla — 11€ / Normally takes 2 to 4 days.
Islas Canarias — 12€ / Normally takes 2 to 4 days.
Duties
We ship from Spain. Customs and import duties depend on your country’s. As customs can vary from country to country we advise you check your own country’s import status if you are unsure.
If your country does charge import duties on items imported from the EU, our courier will contact you and arrange payment directly inside your country.
Returns and Exchanges
Please be aware that shipping has a strong environmental impact, reducing excess shipping and returns is everyone's responsibility.
If you are unsure of your size, or have any other questions regarding the product please do not hesitate to contact us before place your order, by e-mail at info@materia-botanica.com
We wish you to be as in love with your new garment as we are, and that you wear it a lot. So if you need to make an exchange or want a return, please contact us by e-mail within 14 days of receiving your order.
All products must be unworn, unwashed and in perfect condition. For hygiene reasons, socks will not be accepted for exchange or return.
Customers are responsible for the return shipping charges. We can offer a return shipping label, the cost depends on the country of origin. Return costs will be subtracted from the refund.
In case you have received an incorrect order we will not charge the return shipping costs.
The shipment must be made within 14 days after receipt of the order.
Returns and exchanges will be processed within 48 hours of receiving the item.
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Please note that Materia Botánica is not responsible for shipping loss or damage of returned articles.
Returns and exchanges will not be accepted on sale or customized items.
Please check your country's taxes and duties before placing an order. Materia Botanica is not responsible for any international duties and taxes, and will not accept returns of orders retained in Customs.